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Unable to access historic emails on iMac

Joining in

Hello everyone. I'm running Mail on my MacBook Air - and have lost historic emails. This despite two emails from V Media telling me everything has been solved. I have spent 30 minutes on the VM helpline - and am told that the outage is still continuing. I have asked for compensation for the considerable;e inconvenience this has caused - and am being fobbed off. Does anyone have a similar experience - or can point me to a resolution - because V Media quite plainly can't!