Unable to access emails

[Sallygosling]

Today and yesterday I have been unable to access my emails. This is what comes  up with a telephone number that does not even connect.

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

[Sallygosling]

Hi 

How long does it usually take to reply to this forum? I have posted my question but not sure it has gone through.

Thanks

Sally

[Graham_A]

VM Forum Team replies take anything from one to three days from the time of first posting.

[Paulina_Z]

Hi @Sallygosling,

Welcome back to our Community Forum! Thank you for your post, and I'm sorry to understand that you're experiencing some issues in regards to your email.

I was able to locate your account to look into this issue for you. In order to discuss this with you further, I will need to send you a Private Message. 

Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon. 

Thanks!