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davegilly3333
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Unable to access emails account

I am having the same issue regarding my emails are not available

."Your Mailbox is not available at the moment. Please try again in an hour, make sure you have the right username & password etc etc"

Have removed it from my phones and laptops but still unable to access on virginmedia site. 

Driving me crazy

 

davegilly3333
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Re: Unable to access emails account

zak i have the same issue without any help from calling virginmedia. My emails cannot be reached even on the virgin site. Going round in circles .

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boothy99
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Re: Unable to access emails account

Yes davegilly3333, there's quite a number of recent threads relating to this login issue now. Annoying when you've removed accounts / settings, only to find it's nothing to do with your device, huh? 😕

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boothy99
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Re: Unable to access emails account

Possibly, it's "just" been fixed ?

Anyone still having issues?

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davegilly3333
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Re: Unable to access emails account

I keep trying to access my emails on webmail, virgins own email site telling me its not available etc, try again in an hour. for the last 48 hours.

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davebonas
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Re: Unable to access emails account

Yes, I have a secondary email address used by my parents which is showing the same error message, have tried the password reset with no luck and they have called the helpdesk but were given little assistance. 

Any virgin team members on here fancy helping out 😁

 

davegilly3333
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Re: Unable to access emails account

This is an issue with Virgin, they have blocked / stopped the account. After an hours phone call to them last night was informed it was being escalated to I.T. dept. I am isolating in Paris before I commence emergency
maintenance work. So losing my email contact is a nightmare.
Come on someone at Virgin, help me out.
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Beth_G
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Re: Unable to access emails account

Hi davegilly3333,

 

Thanks for coming back to let us know, I am sorry to hear that you're still having some issues with your email account.

 

I'll pop you over a PM now so I can help further.

 

Beth

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davebonas
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Re: Unable to access emails account

Well after an hour on the phone with customer services was told they were having an issue at their end with their pc so they promised would call me back in 15 mins...........that was 3 hours ago and still waiting.....☹️

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Beth_G
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Re: Unable to access emails account

Hi davebonas,

 

Welcome to the Community Forums.

 

I'm sorry to hear that you're also having some problems with your secondary email address and haven't been able to get much help when calling through.

 

I'll also send you over a PM now so I can help out from there.

 

Thanks,

 

Beth