Virgin Media Community

[davegilly3333]

I am having the same issue regarding my emails are not available

."Your Mailbox is not available at the moment. Please try again in an hour, make sure you have the right username & password etc etc"

Have removed it from my phones and laptops but still unable to access on virginmedia site. 

Driving me crazy

[davegilly3333]

zak i have the same issue without any help from calling virginmedia. My emails cannot be reached even on the virgin site. Going round in circles .

[boothy99 · Accepted solution]

Yes davegilly3333, there's quite a number of recent threads relating to this login issue now. Annoying when you've removed accounts / settings, only to find it's nothing to do with your device, huh? 😕

[boothy99]

Possibly, it's "just" been fixed ?

Anyone still having issues?

[davegilly3333]

I keep trying to access my emails on webmail, virgins own email site telling me its not available etc, try again in an hour. for the last 48 hours.

[davebonas]

Yes, I have a secondary email address used by my parents which is showing the same error message, have tried the password reset with no luck and they have called the helpdesk but were given little assistance. 

Any virgin team members on here fancy helping out 😁

[davegilly3333]

This is an issue with Virgin, they have blocked / stopped the account. After an hours phone call to them last night was informed it was being escalated to I.T. dept. I am isolating in Paris before I commence emergency
maintenance work. So losing my email contact is a nightmare.
Come on someone at Virgin, help me out.

[Beth_G]

Hi davegilly3333,

Thanks for coming back to let us know, I am sorry to hear that you're still having some issues with your email account.

I'll pop you over a PM now so I can help further.

Beth

[davebonas]

Well after an hour on the phone with customer services was told they were having an issue at their end with their pc so they promised would call me back in 15 mins...........that was 3 hours ago and still waiting.....☹️

[Beth_G]

Hi davebonas,

Welcome to the Community Forums.

I'm sorry to hear that you're also having some problems with your secondary email address and haven't been able to get much help when calling through.

I'll also send you over a PM now so I can help out from there.

Thanks,

Beth