I'm unable to access my email account and can find nobody to talk to or any relevant help on the help pages.
Mails were entering/leaving my account perfectly well until Saturday evening, but since then I get nothing, my mobile client just says 'imap.virginmedia.com is not responding'
I have tried to log in via webmail, and have tried rest=etting my password, all to no avail.
I just get this error message :
Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.
If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.
I've tried the phone number and all the options relate to mobile, or broadband customers, of which I am neither. Can anyone assist?
I had this message and Virgin have fixed it for me. This apparently happened because there was a hack on the emails and a forwarding email address had been added, so a third party was able to access my emails. Luckily I lead a boring life and there was nothing juicy to read. Somebody from Virgin did reply to me and got this working in a short space of time. He just needed my account details, address etc. I hadn't been a virgin customer for 20 years but had kept the same virgin.net email address. I'm sure somebody from Virgin will get to you and assist.