I have used my blueyonder email for over 10 years despite no longer being a Virgin media customer. For the last week my emails have not been coming through on my iPhone and iPad, I can’t send emails and I cannot log in to Virgin Media using my blueyonder email. It appears not to recognise my email or password.
I use this email account a lot so am feeling really desperate. What to do? Can anyone help please?
no longer being a Virgin media customer
my emails have not been coming through on my iPhone and iPad
I can’t send emails
I cannot log in to Virgin Media using my blueyonder email. It appears not to recognise my email or password.
I am sorry to say those are all the hallmarks of an email account that has been deleted by Virgin Media.
You need to a have a current Virgin Media broadband account In order to use a VM email account, by that I mean any of the following domains:
According to VM's Terms and Conditions, 90 days after someone closes their broadband account VM should delete all email accounts that were linked to it. Sadly they often take a long long time to get around to doing that and they never give any prior warning. There have been cases on here where people have been using a VM email account for 20 years and then suddenly find it has disappeared.
One of the Forum Team (VM employees who support this forum) will pick up your post in the next day or so and contact you via this thread. They can check this out for you.
They may (and I stress may) be able to regain temporary access for you to download any emails you need from the account. However, hopefully you should still have access to your old emails and contacts in the email apps on your iPhone and iPad.
However, since you are no longer a VM customer there is no future for your Blueyonder email account and you really need to set up a new email account to replace it. Gmail and Outlook.com are the market leaders, see Setting up a Gmail account Setting up an Outlook.com email account Or, as you are an Apple user you should also consider an iCloud Mail account.
Sorry to be the bearer of bad news.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media.
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Hi AnnieO44, thanks for posting and welcome to our community.
Sorry to hear that you can no longer access your email address. The fantastic coenoby has given the correct advice, in regards to your email address. If you're no longer a customer, we should've deleted the mailbox a maximum of 90 days after your account closed. I would like to take a closer look on your behalf, to see if it is indeed possible to temporarily restore the email address. To enable me to do so, I am going to send you a private message. Please look out for the purple envelope in the top right hand of your screen.
Hi AnnieO44, thanks for getting back to me privately.
This is just a quick note to confirm you're satisfied with the response and efforts of the forum team? Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand.