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Maerlyn
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Unable to access blueyonder email

Email off since Thursday last week.  I tried calling customer care but they couldn't do anything, just said it was a known issue and would be fixed in 5 working days.  This seems really wrong given that there are people on the help forum getting the issue fixed in an hour.  Saw the sticky advising to make a new post, so doing that now.

Getting the message:

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

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Maerlyn
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Re: Unable to access blueyonder email

I realise that these are supposed to be dealt with in recency order, but it's becoming frustrating to not get a response when there are more recent posts than mine that have had responses.  I'm at 5 days without email that I need for work now, CS on the phone aren't helpful and I'm completely stuck for what to do.

Paul_DN
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Re: Unable to access blueyonder email

Hi Maerlyn,,

 

 

Thank you for reaching out to us in our community, I am sorry to hear you have been unable to access your email account ,so I can help with this, I will send you an invite into a private chat, I will send this shortly, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

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Paul_DN
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Re: Unable to access blueyonder email

Hi Chris,

 

 

Thanks for your details, I have reset this for you, please try again and then change the password so this doesn't happen again.

 

 

Regards

 

Paul

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