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Unable to access Virgin webmail. Can't connect to POP3

Hi - I can't access my Virgin webmail. See error message below. Was working earlier on this evening (wed 17th).

Originally I had an issue connecting via POP3 on outlook, so tested Webmail on Virgin website. That was when I knew the problem was at your end.

I am a current Virgin Media customer, but continue to use my blueyonder account. I am able to log onto Virgin media with the Blueyonder email address, and can see my account info ok. But when I try to access the Webmail page, I get the error message below.

The Error message states  ...

"Your mailbox is not available at the moment.
Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices." etc etc

Can someone please investigate and get back to me?

Thank you

 

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Re: Unable to access Virgin webmail. Can't connect to POP3

I am also getting this issue too... ☹️ 

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Re: Unable to access Virgin webmail. Can't connect to POP3

Hi Swisstony,

 

Thank you for reaching out to us in our community, I am sorry to hear you have been unable to access your email account ,so I can help with this, I will send you an invite into a private chat, I will send this shortly, please click on the purple envelope to accept.

 

 

Regards

 

Paul.

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