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Gizz01
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Unable to access Primary Email or account.

Since last week i have been unable to use my primary Blueyonder email address or use it to sign in to my Virgin account.Whenever i try to use it i just get the incorrect details message.

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Jodi_S
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Re: Unable to access Primary Email or account.

Hi Gizz01,

 

Welcome to our community and thanks for posting. Sorry to hear your having trouble accessing your emails with us.

 

Are you still having issues accessing your emails? Can we ask if you have tried resetting your password?

 

Can you let us know the above so we can assist you further?

 

Kind regards Jodi

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Gizz01
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Re: Unable to access Primary Email or account.

Hi Jodi,

I am unable to reset my password as i keep getting the incorrect details message and the same when i try to access my Virgin Media sign in where if i try to change the password it doesnt recognise my Security answer.

 

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Emma_C
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Re: Unable to access Primary Email or account.

No worries, we'll see what we can do to help from here. 

I need to pop you a personal message and we'll take it from there.

Emma_C - Forum Team
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