Virgin Media Community

[Jeremysteel]

I have been unable to access my ntlworld email account since Sunday morning. I receive this message when trying to click on the login page. 

"Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices."

Please can you help?

[Graham_A]

@Jeremysteel 

Provided that the email account concerned is attached to your current VM broadband account then you will probably be able to regain access to the email address by changing the password.

Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.

If that hasn't unlocked your email address after at least 30 minutes then post back and the VM Forum Team staff should be able to help you when they reach this thread.

[Megan_L]

Hi Jeremysteel, 

Thanks for using the forums to get this issue with your Email services looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

I'd like to ask you some questions about this if you don't mind -

• What email address handle do you use - @ntlworld or @VirginMedia?
• Are you trying to login to your email via a client?
• Which browsers have you used to try and login?
• Could you send me a screenshot of the error message you get? (blank out any personal info of course!)

Thanks 🙂 

Megan_L

[Jeremysteel]

Thanks for the message. I am now able to access my email again.

[Laurie_C]

Hi Jeremysteel,

Thanks for getting back to us! I'm glad that everything is working again for you now, please let us know if you have any more problems.

Kind regards,

Laurie