As of last night i haven't been able to access any of my emails .The primary account is an Ntl world and various family members have virgin media addresses none are currenlty working
I tried to sign in but says info incorrect, i tried forgot password but said username not found. Finally i tried forgot user name and entered account name, number and area code. It says we found you but the amail address is a gmail account and nothing what so ever to do with us. So guessing been hacked. What do i do ?
Tried contacting virginmedia via help and text but obviously very busy. Ca someone please help me?
That implies that the username for the Primary account has been changed to the gmail address. Quite a complex hack if that is what it is. The Forum Team should pick this up shortly and should be able to assist you.
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