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hkwhit
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Unable to access NTL world email

Hi ,

As of last night i haven't been able to access any of my emails .The primary account is an Ntl world and various family members have virgin media addresses none are currenlty working

I tried to sign in but says info incorrect, i tried forgot password but said username not found. Finally i tried forgot user name and entered account name, number and area code. It  says we found you but the amail address is a gmail account and nothing what so ever to do with us. So guessing been hacked. What do i do ?

Tried contacting virginmedia via help and text but obviously very busy. Ca someone please help me?

Thanks

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Graham_A
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Re: Unable to access NTL world email

That implies that the username for the Primary account has been changed to the gmail address.  Quite a complex hack if that is what it is.  The Forum Team should pick this up shortly and should be able to assist you.

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Chris_W1
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Re: Unable to access NTL world email

Hi hkwhit

 

we will send you a private message 

 

chris

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Chris_W1
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Re: Unable to access NTL world email

We have sent you a private message - please check your inbox- chris

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