You can change the password via the Forgotten password link on the webmail sign in page or via your My Virgin Media account using the following steps:
Sign in to My Virgin Media, go to My Profile and/or Manage Accounts depending on whether the account concerned is your primary account or an additional one. Select the account concerned and then click on Change to the right of password if a primary account or View/Change then change to the right of password for secondary accounts.
Once you have changed the password wait for 15 minutes before signing into VM webmail again. If this gets you back into your email account then you will need to use the new password in iPad email client.
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