Virgin Media Community

[jacksc]

Currently unable to access mailbox, have not been able to use it for the entire afternoon.

The following error code appears when I try to log in:

"Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices."

This was not fixed by resetting the password.

Please may one of the Forum Team message me to get this fixed.

Thank you,

Jack

[Graham_A]

Try following the instructions set out here:

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

[Martin_N]

Hi jacksc,

Thank you for your post and welcome to the community. 

I'm very sorry to hear about the issue with your email address. 

Can you confirm if you have been able to try the suggestions in the link provided by Graham_A?

^Martin