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Unable to access Child Accounts

IanLodge
Tuning in

Prior to the current Email Debacle I was able to change passwords on 'child email' accounts now I only have the option to Delete them.

This is obviously another one of your countless mistakes, please advise when I will be able to sort out my own email accounts.

Thanks

And do not reccomend speaking with the idiots you supply in india

1 ACCEPTED SOLUTION

Accepted Solutions

Graham_A
Very Insightful Person
Very Insightful Person

@IanLodge wrote:

Prior to the current Email Debacle I was able to change passwords on 'child email' accounts now I only have the option to Delete them.

This is obviously another one of your countless mistakes, please advise when I will be able to sort out my own email accounts.

Thanks

And do not reccomend speaking with the idiots you supply in india


Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

See where this Helpful Answer was posted

1 REPLY 1

Graham_A
Very Insightful Person
Very Insightful Person

@IanLodge wrote:

Prior to the current Email Debacle I was able to change passwords on 'child email' accounts now I only have the option to Delete them.

This is obviously another one of your countless mistakes, please advise when I will be able to sort out my own email accounts.

Thanks

And do not reccomend speaking with the idiots you supply in india


Each email address now has its own My VM account

Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email.

Sign into the account here: https://www.virginmedia.com/my-virgin-media using the email address concerned and the current password. Once logged in click on Account Settings then Account details. You should now see the options to change password etc.

If that isn't available try https://www.virginmedia.com/my-virgin-media/forgotten-details/password

If no security answers have been set for the email address concerned then you will need to call in for support and select technical issues> email

________________________________
Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Please read the FAQs
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks