Unable to access Blueyonder email

[bobgarb]

Suddenly can longer access my emails or log into virgin media.com says it does'nt recognise me email address or password, when I did get to a page it asked me to input my customer account are reference and date of birth it said we are having problems try again later!!!!!

[jpeg1]

Did it actually accept your account reference before it gave the error message? Can you still log into your broadband account? 

[Gareth_L]

Hello bobgarb.

Thanks for your  post and welcome back to our Community.
Sorry to hear you are having an issue with accessing your email account.
I'd like to take a look into this for you.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L
 

[Gareth_L]

Hello bobgarb.

Thanks for the message advising you have managed to gain access to your emails now, which is great news.

If you need anything else were only a message away.

Gareth_L