Unable to Access my Virgin.net Account email account since Wednesday
a month ago
Sorry to be pain, but unfortunately I need access to my virgin.net email account that I have had for over 15 years which worked extremely well until wednesday 30/06/21 in the afternoon. This account contains both personal and business contacts more importantly, it also has all the social services and other care contacts in relation to my elderly mother as I look after her affairs.
I have contacted virginmedia and virginmobile and got sent from pillow to post, I have even been disconnected or the person at the other end of the telephone just simply failed to understand what required despite outlining the situation upteen times and resetting the password as suggested and I remained locked out of my account.
There are some medical Zoom call coming up next week and I need access to the log in details.
It was also interesting that the system suggested that my virgin email address was already registered here, not unless it was many many years ago.
Ah therein is the issue. To use any of VM email addresses, you have to have a broadband account with them - having a mobile account isn’t enough.
At some point you must have had a broadband account and once that was stopped, your email should have been deleted within 90 days, often though this doesn’t seem to happen and they linger on in a sort of zombie, living dead mode, until VM run a sweep of old accounts and unceremoniously delete them.
I’m afraid to say that the likelihood is that this email address and all the email within it has either been deleted or is in the process of being deleted.
In some cases it is possible to get a sort of temporary access, but it’s a bit of a long shot and realistically I would assume that this email address and all the email has gone.