Thanks for your response. Today I did test the MyVM login for the secondary account that I've had the issues with and was able to access that account. I will continue to do so and update you if I have more problems.
As I have a primary account and two secondary accounts and when Virgin is trying to establish my credentials it seems to me that there is confusion over which of the three accounts we are dealing with. By me or Virgin's system.
When I had the original problem I was trying to reset the password on the secondary account and the password was reset on the primary account.
Maybe my fault but as I gain understanding of the changes Virgin have made I am on the lookout for these pitfalls.
The problem stared when I received on email stating that one of my accounts was locked out "due to suspicious activity". I checked all three accounts and none were locked, well not until four days later. The help desk couldn't tell me what that suspicious activity was (computer algorithm). I checked the account and couldn't see any problems, no suspicious activity and virus scans were ok.
Thanks again for the help received via the forum, after three weeks still no official response from Virgin with the fault tickets raised.
