Menu
Reply
Highlighted
  • 8
  • 0
  • 2
Tuning in
1,091 Views
Message 31 of 78
Flag for a moderator

Re: Unable to access webmail: Error 606

It solved it for me.  Don’t know how, or why, but it did.

Logged in using Firefox to change my password, then went back to Chrome, logging in using my new password, and it worked.  It’s a bit slow, if I’m honest, but it does work, and I can now access my emails the same way I always did.  I’ve also logged in and out of Chrome, since going back to it, and it’s worked each time.  

I’ve now uninstalled Firefox as I hope I won’t need it again🤞🏼.

 

0 Kudos
Reply
Highlighted
  • 64
  • 4
  • 4
Dialled in
1,041 Views
Message 32 of 78
Flag for a moderator

Re: {UPDATE} Unable to access webmail: Error 606

Hi, Is there any news on this problem being reified yet please, its really getting annoying.

Thanks

Terry

0 Kudos
Reply
Highlighted
  • 634
  • 37
  • 79
Forum Team
Forum Team
1,041 Views
Message 33 of 78
Flag for a moderator

Re: {UPDATE} Unable to access webmail: Error 606

Hi Terry, 

Thanks for your comment on this issue, have you tried the advice around clearing the cache/cookies on the affected browser and resetting the email password? 

Thanks, 

Megan_L

0 Kudos
Reply
Highlighted
  • 64
  • 4
  • 4
Dialled in
1,014 Views
Message 34 of 78
Flag for a moderator

Re: {UPDATE} Unable to access webmail: Error 606

Hi Megan,

yes twice but did not help at all. I cleaned the cookies with Ccleaner.

Thanks

Terry

0 Kudos
Reply
Highlighted
  • 2.26K
  • 132
  • 280
Forum Team
Forum Team
997 Views
Message 35 of 78
Flag for a moderator

Re: {UPDATE} Unable to access webmail: Error 606

Hi there @terryR1

 

Cheers for popping back - sorry that you are still having the issue. 

 

We can confirm that the known issue has now been resolved.

 

Please can you confirm how you are trying to access your email and if you are still getting the same error as in our main post or if a different message is now being displayed?

 

Are you able to log into your emails via any other email client at all or via any other browser other than Google Chrome? 

 

Thanks

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


0 Kudos
Reply
Highlighted
  • 64
  • 4
  • 4
Dialled in
990 Views
Message 36 of 78
Flag for a moderator

Re: {UPDATE} Unable to access webmail: Error 606

Hi Katie, Thanks for replying. I am getting the same message when I try to access mail through Chrome. I can get my mail through Firefox But much prefer Chrome as a Browser. I have tried several times to get rid of my cookies by using Ccleaner. After I have done this the only way I can change my password Is on Firefox and then go into Chrome and try and access my mail but it never works. If i'm doing something wrong please let me know,

Thanks again

Terry

Highlighted
  • 2.26K
  • 132
  • 280
Forum Team
Forum Team
967 Views
Message 37 of 78
Flag for a moderator

Re: {UPDATE} Unable to access webmail: Error 606

Thanks for popping back @terryR1 - glad that all seems to be working over Firefox; let's see what we can do about the Chrome issue. 

 

Have you tried accessing via Chrome on any other device at all? Are you getting the same error message or a different error message? 

 

We have confirmed that the wider issue has been resolved and as yet, we have no further reports other that your post. 

 

Pop back when you can and we'll go from there. 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


Highlighted
  • 64
  • 4
  • 4
Dialled in
957 Views
Message 38 of 78
Flag for a moderator

Re: {UPDATE} Unable to access webmail: Error 606

 

Hi Katie, Unfortunately I don't have access to any other device to get Chrome, my wife has an ipad pad but its Apple (Safari0. From what you have said am i one of the few who still has the problem ??

Sorry to be a pain, i do appreciate your help.

Thanks

Terry

0 Kudos
Reply
Highlighted
  • 2.26K
  • 132
  • 280
Forum Team
Forum Team
944 Views
Message 39 of 78
Flag for a moderator

Re: {UPDATE} Unable to access webmail: Error 606

Cheers for popping back @terryR1

 

Are you please able to install Chrome onto the iPad for us and give it a test to see if it works? 

 

This is available to install from the App Store. 

 

Thanks

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


Highlighted
  • 64
  • 4
  • 4
Dialled in
917 Views
Message 40 of 78
Flag for a moderator

Re: {UPDATE} Unable to access webmail: Error 606

HI Katie, Tried to download Chrome on my wife's ipad but it says its not compatible ( the ipad is quite old ).

Is there anything else I can Try (its so frustrating )

Thanks

Terry