Terry, I had your problem, so to change my password, I accessed My Virgin Media using a different browser (Firefox), changed my password, then went back to Chrome, logged in using the new password, and hey presto.
Hello - I have had the same issue since 14 Feb and just now, on yet another call with customer services technical support, they asked for my password, or if I wanted to generate another one and then did some wizardry their end and it is now working across all my devices.
So I would suggest trying to get a very clever woman called Reetika and getting her to fix! Good luck
Another affected by the error 606 problem using chrome browser. Poor service by Virgin Media. Have spent 40 minutes on three calls to the helpline mostly listening to recorded messages and music. All they can do is hlame Google for the problem and suggest installing a new browser. Already installed Firefox but using that browser cannot send emails with an attachment. This is not what I pay £60 a month for.
Hi Robin, Yes, I know exactly what you mean regarding virgin customer service as I phoned them and got passed from pillar to post and ended up feeling like a thickco pensioner. Fortunately, the Virgin community have a different attitude and are trying hard to rectify the problem.
Thanks for your post. I can appreciate how frustrating it can be to be asked to do the same thing again but we can assure you that it is being being worked on. Once a fix is has been implemented, we may ask for the cache/cookies to be cleared just in case your browser attempts to access the site using old data.