Trying to fwd scam email to reportascam

[shadowwraith]

I'm trying to forward a recently received scam email to Royal mail's reportascam@royalmail.com scam report service but VM's spam filters are blocking it getting SPAM Content Found (VM603) error message whenever i try to send it.

how do i get around this?

[shadowwraith]

This is royal mail's official scam reporting service and VM is blocking it.

[Daniel_Et]

Hi @shadowwraith, thank you for your post 😀

We're sorry to hear about the problem you're experiencing 😔 Has there been any change since you last posted?

Advice on how to manage Virgin Media Mail spam settings, including turning off all spam filtering, can be found in this article here. 

Please pop back to us at your earliest convenience.

Regards,
Daniel

[coenoby]

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@shadowwraith wrote:

how do i get around this?

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The easiest way is to send the scam email as an attachment rather than simply forward it.

If you are using the VM webmail service it is easy enough to do that.

View the scam email in VM webmail, click of the 3 horizontal bars

and click on "save as file". That will save it as an .eml  file which you can then attach to an email to the report as a scam email address.

That email and the file attachment should not be rejected as spam.

BTW, The spam settings in VM webmail account only relate to incoming emails not outgoing so there really is little point altering those.

Coenoby

[shadowwraith]

the instructions from RM is to forward the email

https://www.royalmail.com/help/scam-protection

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• For suspicious emails, forward the email to reportascam@royalmail.com, do not click on any links or attachments and then delete if from your inbox.

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but VM's system is blocking the forwarding

[Graham_A]

The method set out by coenoby explains how to forward the email to RM.

If you use an email client to access your emails select the option to forward as attachment when forwarding the email.

[Carley_S]

Hi @shadowwraith 

Forwarding as attachment is a way of forwarding your emails 

Please do let us know if the steps that Coenoby has kindly advised to forward the email to Royal Mail has helped resolve this issue. 

We'll be here to help on the community forums if needed :). 

[shadowwraith]

sending the email as an attachment still results in the error message:

Sending of the message failed.
An error occurred while sending mail. The mail server responded: SPAM Content Found (VM603) OIpYqq4fooBIWOIpYqTzxQ. Please check the message and try again.

sending a scam email sent (received this afternoon ) as an attachment to TVL did work however

[coenoby]

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@shadowwraith wrote:

sending a scam email sent (received this afternoon ) as an attachment to TVL did work however

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Sorry about that.

Did you report the TVL email to  report@phishing.gov.uk? That's actually the best place to report any pishing or scam emails, see here National Cyber Security Centre 

Myself and a few of the forum VIP members have been discussing your post today and it does seem as if the report@phishing.gov.uk is exempt from VM's spam filtering.

Coenoby

[Carley_S]

Hi @shadowwraith 

Sorry to hear that this has also not worked for you when forwarding to the royal mail email. 

As a work around it looks you can forward any concerning emails to report@phishing.gov.uk if needed. 

I have raised this with the team to see if there is anything we can do at our side regarding this. 

Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :).