Trying to access my deceased mothers ntlworld email account
My mother passed away in 2012 and it has only now arisen that we do not have access to any of her accounts and were wondering if its possible to gain access to these any help would be greatly appreciated.
Re: Trying to access my deceased mothers ntlworld email account
01-07-201908:53 - edited 01-07-201908:57
I think we had better try and manage expectations here. Just supposing that the address in question is still live VM would not be able to grant access to it because of the the data protection requirements of UK law. E-mail addresses are personal to the account concerned and VM are very careful (and rightly so) to ensure that only the account holder and other people authorised by the account holder have access to relevant addresses.
So the first question to answer is whether this issue is worth pursuing because we do not know if the address is still valid and alive on VM's system. It would be worth using "Mailtester" to see:
If the response is "green" then the discussion takes one turn. If it comes up red then there is no point in continuing. The address is deleted from VM's systems and cannot be recovered.
VM moved all e-mail accounts to a new platform in 2015 (an in-house system as opposed to the out-sourced Google provided system). That move and the passage of time since then could well have affected whether the address is still available.
Please can we take this step by sensible step to avoid any false hopes being raised. My personal opinion (based on experience with VM and what I have seen on this Forum) is that this one is a forlorn hope.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.