Virgin Media Community

[alienor]

For the last few days email saved searches from ebay arrive with this message 'This message has been truncated due to size limitations'. Ebay say the problem is not at their end. Any ideas?

[用心棒]

This message has been truncated due to size limitations. is followed by Show entire message, select this to view entire message.

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[alienor]

Yes thank you I know that. The point is that the images for the searches have always appeared in the emails and having to take extra actions to show the entire message defeats the purpose of having the emails. It is obviously not working properly. I am trying to find out the cause.

[用心棒]

I agree, it is odd behaviour that a message cannot be read in its entirety due to an arbitrary limit but is likely working as intended / designed; you will need to wait for the forum team to confirm.

[Sasha_W · Accepted solution]

Hi @alienor. 

Thanks for posting this back on here and sorry to hear this is causing you issues. 

This is just something we do and laid out by default so not something we can change regrettably.

We are more than happy to pass  this on as feedback if you are unhappy with this. 

Thanks  

[andrew91]

I wonder ... why does this issue only seem to affect ebay "saved searches" emails?

These emails are typically around 55k; other emails I receive can be far bigger than this, but they don't get truncated.

[coenoby]

---

@andrew91 wrote:

I wonder ... why does this issue only seem to affect ebay "saved searches" emails?

---

Possibly it is caused by something in the content of those eBay emails or by the way they are generated.

Those 'saved search' emails are all sent as HTML format, so something in the HTML formatting of the messages might be corrupted or more likely, is not being read correctly when the message is displayed.

Would be interesting to know if the truncation appears in all email apps and clients or if it only appears when they are viewed in VM Webmail.

I have a 'saved search' set up in eBay but to a non VM address and I have never seen the "message truncated" notification. What I always see in the email is:

"6 (for example) new matches today"

then the images are displayed

and then there is a box

 

which is a link to my full search results on the eBay website.

Coenoby

[andrew91]

If I download the emails from the VM mail server using POP3, the messages don't get truncated.

So it looks as if the truncation is being performed by VM's web-based mail client rather than deeper within VM's mail system.

[Corey_C]

Thanks for your post and updates, andrew91,

We would be unsure what this is occurring only with eBay, especially if you are getting emails of much larger sizes. This might be a standard setting, as per an earlier reply within this thread, but I can double-check for you with our internet securities team, if you like. I might need to collect your account details incase they need an example of what might be occurring, so I'll send you a private message.

Cheers,

Corey C

[用心棒]

This is not an eBay specific issue, it just so happens that some of their longer emails trigger webmail's truncation function.

As @Sasha_W confirmed in an earlier post here the size limitation that caused truncation of a message in webmail is by design and cannot be changed by the user; NB the message itself is stored in its entirety and can be viewed by select the Show entire message link