I'm trying to transfer my blueyonder email address from my deceased husbands preference profile to my new Virgin Media Account.
Not having much joy getting through to VM even though I did speak to a actual person yesterday who said they would ring back today.
Is this something that VM have to do ??
Go to Answer
VM have a dedicated bereavement Team who should be able to help.
I will flag this thread to the Forum Team for action.
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Thank you for your post and welcome to the community.
I'm very sorry for any frustration you're having with getting this resolved.
As Graham_A advised we do have a dedicated team who can assist with this. They can be contact by calling on: 0800 952 2302
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Why is it I speak to a nice person at the Bereavement centre who gives me a a number 151 to dial and said I will go straight through to Tech Advice.
Not true it puts me through a series of numbers to press again just like 150 .
I need to get this resolved please.
Oh dear, that is not good to read.
@Martin_N Can you help get this escalated?
Sorry for your loss.
Have you seen this Virgin Media help page where you can either transfer or disconnect your VM services?https://www.virginmedia.com/help/account-holder-has-died
I'm truly sorry to hear about that Jeannette12.
That certainly isn't what we expect from our team. What I will do is private message you to get some details so we can assist in getting this resolved for you.
I have spoken to the B/Team again and she is trying to get tech services to ring me. Just waiting now for that call.
I have been trying on and off since Friday. It's not what I need at the moment. Gin & Tonic needed tonight I think.
I'm glad to hear they are trying to assist with this. If you do need further assistance with this please do respond to my Private message.