Virgin Media Community

[Jeannette12]

I'm trying to transfer my blueyonder email address from my deceased husbands preference profile to my new Virgin Media Account.

Not having much joy getting through to VM even though I did speak to a actual person yesterday who said they would ring back today.

Is this something that VM have to do ??

[Graham_A]

VM have a dedicated bereavement Team who should be able to help.

I will flag this thread to the Forum Team for action.

[Martin_N · Accepted solution]

Hi Jeannette12,

Thank you for your post and welcome to the community. 

I'm very sorry for any frustration you're having with getting this resolved. 

As Graham_A advised we do have a dedicated team who can assist with this. They can be contact by calling on: 0800 952 2302

^Martin

[Jeannette12]

Hi

Why is it I speak to a nice person at the Bereavement centre who gives me a a number 151 to dial and said I will go straight through to Tech Advice.

Not true it puts me through a series of numbers to press again just  like 150 . 

I need to get this resolved please.

[Graham_A]

Oh dear, that is not good to read.

@Martin_N Can you help get this escalated?

[Sololobo]

Sorry for your loss.

Have you seen this Virgin Media help page where you can either transfer or disconnect your VM services?
https://www.virginmedia.com/help/account-holder-has-died

[Martin_N]

I'm truly sorry to hear about that Jeannette12. 

That certainly isn't what we expect from our team. What I will do is private message you to get some details so we can assist in getting this resolved for you. 

^Martin

[Jeannette12]

I have spoken to the B/Team again and she is trying to get tech services to ring me. Just waiting now for that call.

I have been trying on and off since Friday. It's not what I need at the moment. Gin & Tonic needed tonight I think. 

[Martin_N]

I'm glad to hear they are trying to assist with this. If you do need further assistance with this please do respond to my Private message. 

^Martin