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grizz
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Transfer my email new account

Hi

My wife died in november 2020 and everything is being switched off at midnight tonight, she was the account holder

i couldn't transfer as i wasn't sure i would be able to afford it at the time

I have set up a new account that will start in february will i be able to keep my old blueyonder address that i have had for 20 years or so

Phil

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Graham_A
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Re: Transfer my email new account

It may be possible for the VM team to arrange a 'move and transfer' between the accounts, although I believe they may have a different set of procedures where a bereavement is involved.

In view of the nature of this request I will escalate it to the team so that they can add it to their priority queue and get it allocated to the most appropriate team.

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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grizz
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Re: Transfer my email new account

Hi

Thanks very much

Phil

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Zak_M
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Re: Transfer my email new account

Good morning @grizz 

 

Thank you for taking the time to post. 

 

I can defiantly take a look into this for you.  I am going to drop you a PM so that I can get some account information. 

 

Kind regards,

Zak_M

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