My daughter uses a subsidiary email address linked to my VM subscription from the days when she lived at home. However, my daughter has her own house now and has her own VM subscription.
I will be leaving VM soon and would like to know if it's possible for my daughter to keep her email address by transferring it to her own subscription
Certain criteria must be met to allow a "move and transfer" of email accounts. These criteria are noted below.
( Source: https://community.virginmedia.com/t5/Forum-Archive/Can-t-log-in-to-virgin-net-email/td-p/4140683/pag... )
Note: A move and transfer is primarily used when an account holder is moving to a different physical address but wishes to retain access to their historical email addresses.
- The email address in question must be active
- The disconnected account and active broadband account must have the same account holder
- It must be the account holder who contacts us
- Full DPA must be passed on both accounts
If any of the above criteria are not met, we are unable to transfer the orphaned email account.
Transferring an email address to another account, held by a different account holder at a different address should therefore not be permitted. (Criteria 2)
A move and transfer would transfer all currently active email addresses across to the new account.
If a "move and transfer" was to be carried out it would mean that the new account holder would have full access to all the email accounts previously held and administered by the original account holder, including historical data currently held on the email server.
This has serious Data Protection implications for the original account holder and should again not be permitted.
Whether full DPA is passed on both accounts or not, transferring email account access to what is effectively a "third party" would clearly be in breach of DPA regulations. (Criteria 4)
Your daughter would be best served by setting up an email account of her own, whether a virginmedia.com one on her own VM account or one provided by a third party (GMail, Outlook.com etc.) and forwarding all her emails to that, or downloading and saving her historical VM emails to an email client.
Using a third party email address would be best as any move to a different ISP will have no effect on the availability of her email account.
Then it's a case of changing all associated accounts (social, banking, commercial, retail etc.) to the new email address. Yes, it's time consuming and frustrating but in the end worth it.
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