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Transfer Email address

banalbanana
Joining in

We have 2 Virgin Media accounts at our address. If we close down my husband’s account can his blueyonder e-mail address be transferred to the remaining account? I do know the addresses can’t normally be transferred but is this possible if the account is closed?

4 REPLIES 4

Omadawn
Up to speed

 In the past this was possible if and only if both accounts were in the same name, however I do believe that VM no longer offer this facility, indeed they no longer offer new email addresses at all to new or existing users.

Akua_A
Forum Team
Forum Team

Hi @banalbanana,

Welcome back to our community forums and thank you for your query.

As mentioned by @Omadawn, we do not have the ability to transfer emails across accounts. Once the account is closed, we would look to close any associated emails within 90 days https://www.virginmedia.com/help/cancel-virgin-media

Is there anything else you need help with?
Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


Thanks for your reply. It would have been better if you had read my original post though! I did not ask about transferring e-mails but e-mail addresses. Is this possible?

I believe you may have misunderstood me @banalbanana 

We are unable to transfer email addresses from account to account. Email addresses remain tethered to the account that it was created on and will be deleted within 90 days of account closure https://www.virginmedia.com/help/cancel-virgin-media

Please let me know if you need any further help.

Thanks,

Akua_A
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs