Menu
Reply
Highlighted
  • 1
  • 0
  • 0
Joining in
75 Views
Message 1 of 2
Flag for a moderator

Tranfer email address

Hi

I have just closed my VM account due to separating from my partner. She is now living back at her father's home, he has a VM account  in his own name but no email set up as he does not use it, as his daughter manages everything for him. She needs to transfer her Ntl World email (had address for 15yrs) address to his account. How does she go about this?

0 Kudos
Reply
Highlighted
  • 4.67K
  • 856
  • 1.24K
Very Insightful Person
Very Insightful Person
62 Views
Message 2 of 2
Flag for a moderator

Re: Tranfer email address

Hello

He will need to contact VM via the forum, there is one caveat that they may not be able to do as from what I have seen is that they may only move/transfer email addresses if the accounts holders are the same, even if they will both account holders i.e. yourself and her father will need to pass security before the move/transfer takes place.

Regards Mike

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks