Virgin Media Community

[musthavemusic]

Message when I look at settings 'The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.' these credentials have not changed in 20 years. It wont accept a new password. Main account and all the other accounts are okay. Worked this morning!

[Laurie_C]

Hi musthavemusic,

Thanks for getting in touch, and a very warm welcome to the Community Forum! I'm sorry that you're having some problems with your email account.

Would you be able to provide a screenshot of the error message, so that we can look into this further for you?

Kind regards,

Laurie

[musthavemusic]

After this was posted my main address also became inaccesable,

I called Virgin Support 150 and they fixed this and the original issue.

Didn't say what the issue was!

[Kath_F]

Hi musthavemusic, 

Thanks for coming back to us and updating the thread. We're glad to hear that things are resolved for you now. 

If you have any further issues, feel free to pop back to the Community to let us know so we can help further. 

Thanks,