Menu
Reply
solarjoe
  • 29
  • 0
  • 0
Joining in
1,581 Views
Message 1 of 17
Flag for a moderator

Thunderbird unable to download ntlworld email

Since Monday 30th Nov around 6pm I am unable to download ntlworld email using Thunderbird. My mobile phone can download and the web email works but not Thunderbird. Anyone know why?

0 Kudos
Reply
用心棒
  • 6.26K
  • 701
  • 2.17K
Very Insightful Person
Very Insightful Person
1,147 Views
Message 2 of 17
Flag for a moderator

Re: Thunderbird unable to download ntlworld email

On your mobile phone are you using an app to access emails or webmail (via browser)?

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

0 Kudos
Reply
Agricola
  • 40
  • 0
  • 1
Tuning in
1,112 Views
Message 3 of 17
Flag for a moderator

Re: Thunderbird unable to download ntlworld email

I have exactly the same problem.
0 Kudos
Reply
stevehutchy
  • 1
  • 0
  • 0
Just joined
1,034 Views
Message 4 of 17
Flag for a moderator

Re: Thunderbird unable to download ntlworld email

Same problem here. November around 8pm it cut off.

Can still send but can't recieve emails using IMAP on Outlook or Thunderbird, weirdly, it can still recieve from an iphone using the mail app.

Can we get someone to look into this please?

Cheers,

0 Kudos
Reply
用心棒
  • 6.26K
  • 701
  • 2.17K
Very Insightful Person
Very Insightful Person
977 Views
Message 5 of 17
Flag for a moderator

Re: Thunderbird unable to download ntlworld email

Open a Command Shell, enter the following command and post the redacted result here; do make sure to redact your username and password:

Windows 10

curl -v imaps://imap.virginmedia.com -u username:password 2>&1 | findstr "A0"​ 

Where username:password is replaced with your email address and password, for example richard.branson@virginmedia.com:Y54kpX5g
 

 

0 Kudos
Reply
solarjoe
  • 29
  • 0
  • 0
Joining in
897 Views
Message 6 of 17
Flag for a moderator

Re: Thunderbird unable to download ntlworld email

Hi,

Here is what I get:

Microsoft Windows [Version 10.0.19041.630]
(c) 2020 Microsoft Corporation. All rights reserved.

C:\Users\markb>curl -v imaps://imap.virginmedia.com -u <username:password> 2>&1 | findstr "A0"
> A001 CAPABILITY
< A001 OK CAPABILITY completed.
> A002 LOGIN <username:password>
< A002 OK [CAPABILITY IMAP4rev1 LITERAL+ SASL-IR LOGIN-REFERRALS ID ENABLE IDLE SORT SORT=DISPLAY THREAD=REFERENCES THREAD=REFS THREAD=ORDEREDSUBJECT MULTIAPPEND URL-PARTIAL CATENATE UNSELECT CHILDREN NAMESPACE UIDPLUS LIST-EXTENDED I18NLEVEL=1 CONDSTORE QRESYNC ESEARCH ESORT SEARCHRES WITHIN CONTEXT=SEARCH LIST-STATUS BINARY MOVE SNIPPET=FUZZY NOTIFY SPECIAL-USE QUOTA] Logged in
> A003 LIST "" *
< A003 OK List completed (0.005 + 0.000 + 0.005 secs).

0 Kudos
Reply
用心棒
  • 6.26K
  • 701
  • 2.17K
Very Insightful Person
Very Insightful Person
725 Views
Message 7 of 17
Flag for a moderator

Re: Thunderbird unable to download ntlworld email

The curl result confirm that: (a) IMAP server is accessible from your device; (b) authentication credential are valid.

In Thunderbird:

  • select ☰ > Preferences > Privacy & Security > Saved Passwords…
  • select Show Passwords and then Yes
  • confirm the listed Provider, Username and Password values are correct
    if not, or download still fails, then select the entry and Remove
  • select Get Messages and enter password when prompted to see if this resolves the issue
0 Kudos
Reply
Agricola
  • 40
  • 0
  • 1
Tuning in
679 Views
Message 8 of 17
Flag for a moderator

Re: Thunderbird unable to download ntlworld email

this could well be an issue with thunderbird.  tried setting up account and returns message unable to log into server, proberbly wrong configuratgion username or password. resulting same issues.

Set up new email accounts with Outlook and downloads mail without problems. all settings are identical to thunderbird settings.

0 Kudos
Reply
solarjoe
  • 29
  • 0
  • 0
Joining in
604 Views
Message 9 of 17
Flag for a moderator

Re: Thunderbird unable to download ntlworld email

Hi,

I agree with Agricola I remove and create the account in Thunderbird and get 'Unable to log in at server. Probably wrong configuration, username or password.'

But I have added my account details to GMail app, I even downloaded Spike and using the same details it works perfectly, including the Samsung email app on my phone.

So the issue seems to be between Thunderbird and Virginmedia email that was introduced on the evening of 30th November.

Solar Joe

0 Kudos
Reply
用心棒
  • 6.26K
  • 701
  • 2.17K
Very Insightful Person
Very Insightful Person
537 Views
Message 10 of 17
Flag for a moderator

Re: Thunderbird unable to download ntlworld email

Not sure what nuance in the execution environment is causing this issue nor how wide spread it is; my own instances of Thunderbird continue to function normally. Try setting the account up again and when you see the:
2020-12-07.jpeg
Select Configure manually…, then Advanced config, and OK. Does SMTP work and IMAP fail or do both fail?

0 Kudos
Reply