Virgin Media Community

[GeoffB]

After having to reinstall Thunderbird after PC repair, although I can see my Inbox and sent folder containing the emails generated on Virginmedia's web mail from my laptop while awaiting my PC, if I now try to send/ receive in Thunderbird I get the error message "Non-overridable TLS error occurred. handshake error or probably TLS version or certificate used by server imap.virginmedia.com is incompatible" Can anyone help please?  

[Hayley_S]

Hello @GeoffB,

Welcome back, thanks for posting.

I am sorry for the issue with your Thunderbird.

It could be an idea to reset your password for your My Virgin Media, then re add the IMAP details into Thunderbird - Please can you follow the steps here. Let me know how everything goes.

Many thanks,

[GeoffB]

Hayley,

Changed my My Virgin Media password as you suggested but this did not solve the problem (still get the pop-up message as shown in my previous post). What next?

[GeoffB]

I tried deleting my two VM email accounts from Thunderbird but when trying to re-add them it failed with the message "Unable to log in at server. Probably wrong configuration, username or password". I tried using the passwords for the email accounts and also the, recently changed, MyVirginmedia password but neither worked. I'll try uninstalling Thunderbird and re-installing it with the two accounts having ben deleted and try again.

[GeoffB]

Success! Having deleted the accounts in Thunderbird I uninstalled it and then reinstalled it. It immediately asked me to create new accounts and bingo. I've no idea which action was they key one. 

Geoff

[Ryan_N]

Thank you for keeping the thread updated with this 🙂 

Cheers, 

Ryan.