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adlevgnow
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Thunderbird email - Unable to login

I am trying to login to my virgin email via Mozilla Thunderbird. I get this message: "sending of password did not succeed. Mail server pop3.virginmedia.com responded: Authentication failed."

I have not changed my password.  I am able to get the emails from my Samsung phone.

I can send emails but I am unable to receive emails.

Can anyone help please

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Andrew-G
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Re: Thunderbird email - Unable to login

See this.

Also, on your Thunderbird settings, you've possibly got a user name that reads something like recent:joe.soap@ blueyonder.co.uk, if that applies remove the "recent:"

VM changed some bits behind the scenes and forgot to tell affected users.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Paulina_Z
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Re: Thunderbird email - Unable to login

Hi @adlevgnow,

 

Welcome back to our Community Forums! Thank you for your post, and I'm sorry to hear that you're having some issues with your mailbox login!

 

Have you taken a look at the thread that @Andrew-G linked? Has this helped with your issue?

 

Please keep us updated if you can.

 

Thanks! 

Paulina_Z
Forum Team



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adlevgnow
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Re: Thunderbird email - Unable to login

Thank you for your help. Removing 'recent' from the username solved the problem