I have on two occasions now received emails stating that they have access to my accounts and threatening to send information to my contacts unless I Send them bitcoin. Has anyone else had any experience of this. It is quite upsetting
Sounds like a classic email scam. Written to create panic and a sense of urgency, hoping you'll act before stopping to think. Won't be targeted at you, just sent out in the millions by scumbags (usually in crime-hole countries like India, Nigeria, Russia, and the more backward parts of Eastern Europe), and singularly unlikely that they do have access to your accounts, your data or your browsing history.
Report this to the inappropriately named ActionFraud. They won't do anything because government policy is that online fraud is essentially unpoliced, and the laws of this country are not enforced, but the ActionFraud call centre agent may be able to give you reassurance that this can be safely ignored, and offer some advice around ensuring that relevant accounts remain safe.
I have on two occasions now received emails stating that they have access to my accounts and threatening to send information to my contacts unless I Send them bitcoin.
As @Andrew-G has said, variations of this scam have been going on in many countries for years. In reality the sender really knows nothing about you except an email address and a password related to an online site you use.
Here's what the National Cyber Security Centre (NCSC) say about this particular scam: https://www.ncsc.gov.uk/guidance/sextortion-scams-how-to-protect-yourself The "What to do" section is probably the key thing to focus on. Here's more information on the scam if you are interested https://www.which.co.uk/news/article/beware-of-blackmail-and-sextortion-emails-threatening-to-expose...
My top tips would be:
In short, the emails you are getting are in themselves not threat to you at all. However, they do provide a timely warning to check on your password security for all your online accounts.
I hope that's constructive and helpful advice.
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Hi @Dawn-13, thanks for reaching out to us and a warm welcome to the Virgin Media forums. I'm sorry to hear about the issues with the email you are facing.
We’re aware that a small number of customers reported that they had received an unexpected email regarding a password change. We have investigated the issue and locked affected accounts. To unlock an account customers should now contact our customer care team on 0345 454 1111 to set up a new password. We apologise for any disruption this has caused.
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