The entered credential or authentication information does not work or are no longer accepted by provider.

[essexmark]

The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.

Why as i have not changed these or can at the moment 

Help much appreciated 

Mark 

[essexmark]

All other account are working but this one will not . 

It will not let me change password either .  It went down yesterday all of a sudden .

[Steven_L]

Hey @essexmark,

Welcome back to the community and thanks for taking the time to post.
I’m sorry to hear of the issues that you’re having with your email account, I can see that you're in a private message conversation with my colleague, they will be able to help get this resolved.

Regards,

Steven_L

[essexmark]

Hi .

Message was not accepted. As I direct messaged your team member. 

Could you help

Mark 

[Matthew_ML]

Hey essexmark, thank you for letting us know this.

I will send you a PM, so we can look into this together.

Please look out for the purple envelope. Thanks 

[paulandjules]

Hi. Did you get a resolution to this? The same has happened to one of my email accounts too

I managed to reset the password, but it stay comes up with the authentication error

[Ilyas_Y]

Hey there @paulandjules, thanks for reaching out to us and a warm welcome back to the forums page.

Are you able to provide a screenshot of the authentication error possibly?
Please remember to conceal any private information.
Let us know.

Kind regards.

[tombatty1235]

hi, i am also having this problem could i get some help please.

[Kath_F]

Hi tombatty1235, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're getting this error. So we can help further, we will need some more information from you. 

Can you please let us know the following: 

• Are you trying to access your emails through webmail or an email client?
• Are you able to log in to My VM directly or do you get the same issue?
• Are you still a Virgin Media broadband subscriber?
• When trying to reset the password through the 'Forgotten Password' link - what happens? 

Pop back and let us know so we can help further. 

Many thanks,

[disco_boy]

Hi

I am getting this message too and am currently unable to send messages (I can receive them okay, but cannot reply or send new messages).

• This is happening with Virgin Media webmail and with email clients (both on my Android phone and laptop).
• I am a Virgin Media broadband subscriber.
• I successfully reset the password through the 'Forgotten Password' link a couple of times and still had the same issue. In the end the VM second line team reset it for me, but even this did not resolve my issue. They have suggested I contact the Gadget Rescue team, but there will then be a charge.