Below, the full text of the email I sent to firstname.lastname@example.org
The automated reply suggested I use the atrocious Virgin Media contact us page. What a load of **bleep**e. I am 99% close to cancelling and taking this further - legal and negative publicity.
I was promised a £50 credit for signing up with Virgin a few months ago.
Thank you for taking the time to get in touch with us.
All our agents are trained and well equipped to help with our customers queries, apologies this has not been the case for when you've contacted us.
I would love the opportunity to put this right for you and have sent a private message, please reply when you can 🙂
Look forward to hearing from you,