live chat is not responsive.
I spend hours at a time on phone hold without reply.
when I do speak to someone they redirect me to another dept and then on indefinite hold again.
no option to book an engineer
no reply from Twitter to VirginMedia
sent me the wrong upgrade tv box and sent a like for like.
WiFi with new improved Hub4.0 is worse router I’ve ever had
No reply to my email messages sent
Virgin media happy to take my money though
such poor service. As I’m in the early contract period I think I will just move to Sky or BT
Really sorry to hear of the experience you've been having lately, this isn't good.
I'd also like to apologise for the delay in replying, we have been busier than usual.
I've had a look into the back end of things and it looks like you've been discussing this with the team who are working hard to resolve this for you.
Please let us know if you need anything in the meantime 🙂