Temporary access to an Old ntlworld email account

[DebbieM99]

Hi All,

As a last resort I was wondering if I can get access to an old ntlworld email account to try and update/unlock a few apps which have this email attached and no other way of access.

[coenoby]

---

@DebbieM99 wrote:

I was wondering if I can get access to an old ntlworld email account

---

Have you tried Virgin Media's "Forgotten Password" option?

If not use this link https://www.virginmedia.com/my-virgin-media/forgotten-details/password  Enter the email address and answer the security questions when prompted. You may be able to set a new password and regain access to the account.

It's a bit of a long shot but you might be lucky, If not, post back here with an update and also advise whether or not you are still a VM broadband customer.

The only other option is to wait here until this post is picked up by one of the Forum Team (VM employees who support this forum).  One of them will be contacting you via this thread in the next day or so. They may be able to help you but it depends on the technical status of the old email account.

Coenoby

[DebbieM99]

Many thanks for the info, unfortunately it didn't work. I am no longer VM broadband customer as I moved areas and virgin isn't here.

[coenoby]

@DebbieM99 

Thanks for coming back with an update.

It is possible that the email account has been deleted. VM's broadband terms and conditions say they should delete any associated email accounts 90 days after the broadband account is closed.

I'm afraid all you can do is to wait until one of the Forum Team gets to this post and see if they can do anything for you.

Coenoby

[Travis_M]

Hi @DebbieM99

Thanks for posting on our community forum and good morning to you.

Sorry to hear about the issue regarding your old email being inaccessible, I can take a quick look into this for you but cannot make any promises unfortunately. Please keep an eye on your inbox for a message from myself so I can confirm some details.

Regards

[DebbieM99]

Thank you, any help would be amazing

[Paul_DN]

Hi DebbieM99,

Thank you for joining me in a private chat and providing further information, I do apologise we were unable to help you get access to your Email due to you no longer being a Virgin Media Customer and us no longer having access to it, if you do need any further support for anything else, please do not hesitate to reach back out.

Regards

Paul.