Virgin Media tech team are insisting that it is Talk Talk that is responsible for cutting off access to my Virgin.net email account despite posts on here by Virgin Media staff saying that Virgin stayed in control of the virgin.net emails after the ADSL service was sold to Talk Talk. Talk Talk deny all responsibility. My virgin.net email remains active but inaccessible via virgin. I have lost approx 25 years of emails. How can this happen without notice to customers and who is right, the tech team or the forum? If the tech team is right what else can i do considering Talk Talk denies responsibility?
Talk Talk have no involvement with virgin.net email addresses.
If your address was attached to a VM ADSL service when the service was sold to Talk Talk you had the option to transfer your service to a VM broadband account, including the email address. If you didn't take that route the address should have continued working for 12 months before being closed down by Virgin Media.
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Please, please, can someone instruct the virgin media tech team/customer services on this. I can't tell you how frustrating it has been talking to assorted people who insist only Talk Talk can resolve the issue. They need more training.We got a Virgin Broadband account soon after the transfer and linked the virgin.net emails to it. All worked fine for years. Including changing account to my own name when separated from husband. Then suddenly two months ago approx. All my mail made inaccessible. No warning. No apologies.No credible explanation. I have been a loyal customer for decades but I will no longer be recommending Virgin.
6.5. It is your responsibility to back up the contents of your Virgin Media email account. Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice.
6.6. If you do not access any your Virgin Media email account at least once in every 150 days we have the right to delete that email account and its contents without prior warning.
6.7. If the email account is not used in any 90 day period we will suspend that account without prior notice. This will not impact any other email addresses associated with that account, as long as they are accessed within a 90 day period.
6.8. The email account will remain suspended for a further 60 days. During this time you can reactivate it by calling customer care.
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6.5. It is your responsibility to back up the contents of your Virgin Media email account.Sadly this had been the case (I thought) but my hard disk died and the backup on an external drive did not (unknown to me) include Outlook files.Upon suspension or termination of services the content may be removed and permanently deleted by Virgin Media without notice. Why was the service terminated or suspended - I have no idea.
6.6. 6.7. 6.8. All of these do not apply as the email account was in use