Virgin Media Community

[Bengie]

I thought I'd asked this before but can't find it.

Why do I keep getting these error emails about email synchronization:

17:16:49 Synchronizer Version 16.0.11929.20048
17:16:49 Synchronizing Mailbox 'xxxxxx@virginmedia.com'
17:18:16 Terminated in error
17:18:16 [800CCC0F-0-0-940]

Anyone know or can tell me what they mean, I've had about 20 today on my 3 virgin addees?

[Graham_A]

You did here: https://community.virginmedia.com/t5/Email/Email-Sync-Issues/m-p/4009935

[Bengie]

Thanks Graham, I wish I was as clever as you, I did put it in the search box.
That doesn't give an answer so maybe I will be lucky this time.

[Graham_A]

Nothing clever at all.  If you click on your own forum name you will see a list of all the posts you have made on here.

As to the specific question re the logs I'm afraid I don't no the answer.  Others may do.

[Bengie]

I've just come in from the shops and since I made that last post there are another 12.

[ravenstar68]

What antivirus software are you running?

Assuming that's a Microsoft error 800CCC0F usually means that the connection to the server was dropped unexpectedly.

I know that some A/V software has been known to cause this.

Tim

[Bengie]

Please see this Please refer to this new thread in the Technical Chat section. 

[coenoby]

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@Bengie wrote:

Please see this In the Technical Chat section 

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That link seems to go straight back to this thread, that's where it takes me anyway.

I presume you really meant this thread https://community.virginmedia.com/t5/Tech-Chatter/Synchronizing/td-p/4430255  You do get about a lot don't you? 😃

I see from that thread that you have "sorted" the problem by switching to using POP3 instead of IMAP. Are you happy with that or are you still looking for a solution that will enable you to continue to use IMAP?

Coenoby

[Bengie]

Sorry about that, have changed the link to the correct one now.

Can you copy / paste your post into the latest one.

I only get about a lot as I'm almost 80 and things get more difficult as you get older I'm afraid. 

I did look for the older threads but they didn't come up in a search and I didn't know about clicking on my username.

[Bengie]

[quote=coenoby] I see from that thread that you have "sorted" the problem by switching to using POP3 instead of IMAP. Are you happy with that or are you still looking for a solution that will enable you to continue to use IMAP?[/quote]

Pop3 is the old method of email and I prefer imap so changing to pop3 was just a tester.  Now I have deleted all my old emails I have returned to imap.