@Robmanic1 wrote:
I'm sure I'm not the only one who's experienced this, is there anyone out there who may be able to help?
I can't reset my password as Virgin seem to have removed my existing security information.
You are certainly not alone 😯
Just to give you a heads up, the suspicious activity that VM refer to may well have been someone setting filter rules in your Webmail account to divert certain emails away from your account.
Whatever VM's reason for locking the account, one of the Forum Team (VM employees who support this forum) should be able to get your account unlocked. They will contact you via this thread and take the necessary details from you securely via the forum's private message (PM) facility.
However, once you regain access you will need to secure your account by following all the advice here https://www.virginmedia.com/help/virgin-media-account-has-been-hacked. One thing though, those instructions show you how to check whether the hacker has set an Auto Forward on your account. However, you also need to check for any rogue filter rules. That's easy to do, you should see "Filter Rules" as an option in the same menu as "Auto Forward".
Bear in mind that if the hacker has set rules to filter emails from organisations such as eBay, Amazon or any of your online accounts you will need to check those accounts as well because the hacker may well have gained access to them and made fraudulent transactions.
Keep an eye out for a reply from the Forum Team. Hopefully that should be in the next day or so.
Coenoby
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