Re: Suddenly locked out of my account after 20 years - I have some many personal precious memories there!
Under the terms and conditions your email should be shut down 90 days after you leave Virgin, but they often hang around a lot longer, virgin may be able to grant you temporary access if the deletion process hasn't gone too far
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Re: Hi Team - any progress or help re my post please? Suddenly locked out of my account after 20 years
I have escalated this to the forum team who will offer to contact you via a direct message for further details and they will, I’m sure, do what they can to retrieve your messages on a temporary basis to give you time to copy anything you need before the mailbox is deleted completely and irretrievably.
But please, please don’t regard email as a sort of eternal filing cabinet - believe me, it absolutely isn’t.
Diane, at the very top of the page will be a little purple envelope with a 1 on it ( once John_GS sends the message), click on it and it will open the private message he has sent you, if you reply with the information they need to verify your identity and confirm the details then they will do what can be done to help you - but I must emphasise that time really is of the essence here.