Sub-folders still empty.

[ngw]

Email from Axel Wehrle yesterday advised full restoration of historic emails. However, many of my sub-folders, containing matters of importance, are still empty. Can someone at VM please make contact so those emails can be located? 

[newapollo]

Hi ngw 

Is this using webmail, or using an app such as outlook or MS Mail?

If it's via an app, or on a mobile device they may not have synced yet, or to cover the time period, depending upon your sync settings.

On my mobile I had to go into outlook settings and change the email sync period from the last 2 weeks to 3 months to get all the emails back.

[ngw]

Thanks. I'm just using my normal MacBook. It's unfathomable that VM can't find any restore them.

[用心棒]

sign into  webmail and:

• select ⚙ > E- Mail > Change IMAP subscriptions…
• select ▸ until all folder views are expanded
• select ☐ until all are ☑, i.e. all folder are selected
• select Save
• select ✉ (located top left)
• press Ctrl + Shift + R to reload page
• confirm any newly subscribed to folder are shown in webmail

If missing folders and content are visible in webmail then try restarting Mail and selecting Mailbox > Rebuild in Mail, or its equivalent in the email client you use, if messages are still not visible.

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