Stolen iPhone

[Mykle]

My iPhone was stolen

Ive transfered all my data except my emails.....when I click on the email app nothing appears

Ive contacted Virgin who have proposed that I pay them £20 per month for them to help resolve this problem.

I refused their 'kind' offer.

Can anyone help restore my emails?

[Sololobo]

You'll have to set up your email client on your new device.

For Apple Mail see here: https://support.apple.com/en-us/102619 and use the manual setup.

You will have to create an email app password, see here: https://www.virginmedia.com/help/broadband/manage-email-account

Setting your app password to use an Email app.

If you want to access your Virgin Media emails from an app, you’ll need to create a separate app password through Account settings on My Virgin Media.

To get the password, follow these steps:

Sign in to My Virgin Media
a. Go to Account settings, then Account details
b. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail
c. Then, under Virgin Media Mail app password tap Generate new App password and follow the instructions.

A new secure password will be generated for you. Your app password can be used for all apps accessing your Virgin Media mail address. If you create a new app password, you’ll need to update all your existing apps with the new password.

We need to give you a separate app password to help make things more secure as IMAP and POP don’t support extra protection steps, like Multi Factor Authentication.

Remember that this password is separate from your sign in details for My Virgin Media (or any Virgin Media apps). So, if you need to check your Virgin Media Mail emails through My Virgin Media or at mail.virginmedia.com, you'll still use your My Virgin Media password.

The server settings required are as noted below:

IMAP settings (recommended)
Host Name: imap.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
Advanced settings
SSL Encryption: Enabled
Port: 993 (this may be automatically chosen by selecting SSL encryption)

POP3 settings
Host Name: pop3.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
Advanced settings:
SSL Encryption: Enabled
Port: 995 (this may be automatically chosen by selecting SSL encryption)

SMTP settings
Host Name: smtp.virginmedia.com
Username: your full Virgin Media email address
Password: your Virgin Media email app password
SSL Encryption: Enabled
Port: 465 (this might not be selected automating by enabling SSL, so please check)
Authentication: Password