Still no Email

[SmoggyAli]

I still have no access to my ntlworld email account since last week ,I keep getting this error I’ve tried setting the imap server to ntlworld.com but still get the same message.

Error

The provided login data to access e-mail server Imap.virginmedia.com seems to be wrong. Please correct them. The entered credential or authentication information does not work or are no longer accepted by provider. Please change them

[Ashleigh_C]

Hi there @SmoggyAli 

Thank you so much for your post and welcome to the community forums, it's great to have you here.

I am so sorry that you have faced an issues with your email, can I just confirm, is this an email linked to a current and active broadband account with us? 

[SmoggyAli]

Yes that correct.

[Ashleigh_C]

Thank you for confirming @SmoggyAli 

Are you unable to log in on both web mail and client mail?

[SmoggyAli]

Correct can’t log in with either 

[Ashleigh_C]

I'm so sorry to hear that @SmoggyAli and thank you for clarifying. I'm going to pop you a Private Message so we can take a closer look into this. 

I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.