@PamC696 wrote:
Over the last three weeks or so, we have found that these message sent to volunteers with 'NTLWorld.com' email addresses have been appearing in Spam or Junk folders,
I know that some volunteers have tried to mark the email address as Not Junk, but it is still happening.
1) For some months now all Virgin Media emails (so from virgin.net, blueyonder.co.uk, ntlworld.com and virginmedia.com) have been flagged as spam by AOL, Yahoo and Sky. Those 3 email services all use the same email platform. To date VM have not been able to resolve that problem.
If it is volunteers with AOL, Yahoo or Sky email addresses having that problem the fact that some of them are not receiving the emails at all could be down to :
- the 3rd party email software (apps) they use to manage their email accounts may effectively ignore any emails that get flagged as spam. So your emails may arrive in their email accounts but not be uploaded to the email app they use to view their emails.
- the AOL/Yahoo/Sky email platform does not make it obvious that a new spam email has appeared.
Although the problem still exists, several regular forum users have spent time testing using own their AOL and Yahoo email accounts. Those tests have shown that if the receiver marks the email from a VM user as "not spam " or adds that VM address to the contacts list in their AOL/Yahoo/Sky account all subsequent emails from that VM address appear in the inbox as normal. Certainly that has worked for me with my ntlworld/virginmedia and AOL accounts.
Ultimately, each email services such as the AOL/Yahoo/Sky service uses their own methods and criteria to decide whether an incoming email should be flagged as spam. Without knowing what basis an email service is using to identify spam it is very difficult for the sending service (in this case Virgin Media) to know how to avoid their emails being flagged as spam.
2) If your emails are being flagged as spam by other email services, Gmail.com and Outlook.com for example, do your emails include a link to a website, the one for your Community scheme for example? If so, I would remove that link and see if that improves matters.
3) Finally, personally I would not rely on using a VM email account for sending out very important emails such as your community scheme emails. The VM email service is a very basic service designed for personal use and in all honesty it is not high on VM's priorities.
I have been a VM broadband and TV customer for may years but I have never used their email service, I would respectfully suggest that the Community Car Scheme switches to using to an email account provided by a dedicated email service provider such as Gmail or Outlook.com.
I hope that all the above is useful information.
Coenoby
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