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BrianH2
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Sorry mailbox not available

Receive the following message when I try opening mailbox. Have changed password as instructed no effect. Please advise how to unlock 

Your mailbox is not available at the moment.

Please retry again in one hour and make sure you are using the correct password to access your email from all of your devices.

If the problem continues, please call our team for help on 150 from a Virgin Media phone or mobile, or 0345 454 1111 from any other phone and select option 2. For details about how much it costs to call our team from a Virgin Media home phone, visit virginmedia.com/callcosts. Call costs from other networks and mobiles vary.

 

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Lisa_CC
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Re: Sorry mailbox not available

Hey there BrianH2,

 

Welcome to our Community Forum and sorry you've been unable to access your mailbox.

 

I've checked your email and have made sure that it's enabled. Can you try again for me?

 

Thanks,

 

Lisa

 

 

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BrianH2
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Re: Sorry mailbox not available

I have access now, thanks for sorting it.

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Paul_DN
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Re: Sorry mailbox not available

Hi BrianH2,

 

Thank you for reaching back out to us with a update, glad to hear you now have access to your emails.

 

Kind regards

 

Paul.

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