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Rick69
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Sorry mailbox is not avsilable

on ‎22-03-2022 12:05

Cannot access my virgin email says sorry mailbox not available!

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Graham_A
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Re: Sorry mailbox is not avsilable

on ‎22-03-2022 13:05

Have you tried following the instructions set out here for this situation: Email accounts locked, mailbox unable, unable to a... - Virgin Media Community - 4808847

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Graham

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media, I'm a VM customer. There are no guarantees that my advice will work. Learn more

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Rick69
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Re: Sorry mailbox is not avsilable

on ‎22-03-2022 13:23

Still not working, following message appears

 

Your mailbox is not available at the moment.

 

If I try and set it up on my phone using the imap settings and port993 it says username or passowrd incorrect!

 
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Graham_A
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Re: Sorry mailbox is not avsilable

on ‎22-03-2022 13:25

You need to wait at least an hour after changing the password before trying to access the email account.

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Steven_L
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Re: Sorry mailbox is not avsilable

on ‎23-03-2022 13:29

Hey @Rick69,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I'm sorry to hear of your mailbox issues, have you been able to log into your email after waiting an hour after the password reset as @Graham_A advised?

Regards,

Steven_L

 

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