Virgin Media Community

[PeteS2]

I have been getting this message every time I try to log in for the last 3 days. I spent a happy 30 minutes talking to an Indian? gentleman on Virgin's helpline until he cut me off. 

This happened immediately after sending an email to my sister about current events. Is big brother watching me?

Seriously though if a Virgin technician could put me back in touch with my vital Virgin (blueyonder) email account I would be very grateful.

[PeteS2]

Another disgruntled locked out BY customer here. I started my own thread.

[Graham_A · Accepted solution]

@PeteS2  You may be able to resolve this yourself by following the instructions set out here:

https://community.virginmedia.com/t5/Email/Email-accounts-locked-mailbox-unable-unable-to-access-ema...

[PeteS2]

Thanks Graham. That worked 

[Molly_T]

Hi Pete, thank you for bringing this to our attention. 

Apologies for the difficulties accessing your email inbox. Massive thanks to @Graham_A for sorting you out with the fix for this. 

Really pleased to hear it has now been resolved. Please do let us know if there is anything further we can support you with. 

All the best. 

[Steven_L]

Hey @PeteS2,

Welcome back to the community and thanks for taking the time to post.
I'm glad that the help from @Graham_A enabled you to get back into your mailbox.

Please let us know here if you have any further issues.

Regards,

Steven_L