Sorry, - Your mailbox in not available at the moment
OK, My wife's ntlworld account stopped be accessible this week on 17th June 2020.
Not able to access via phone, laptop or web mail.
web mail gave the message "Sorry, - Your mailbox in not available at the moment".
we tried changing the password, as it is a secondary account off my account, but no joy.
We saw on here that others were having the same issue....and contacted VM customer support...who eventually answered and confirmed lots of people were having the same problem.
Had a call today 20th to say to try now...and sure enough access was back. No explanation as to what the problem or the fix was though. Then we noticed thousands (>2500) of emails signing her up to accounts all over the place ... all of which happened while we had no access to the account.
Then worst of all we noticed Amazon emails relating to purchases on her account for I-phones and the like over the last few days ...again while we had no access to the account. We were still on the phone with customer services at the time and the guy checked the account for us and found that a redirect had been set up on May 26th for any emails with the word AMAZON.
Now we know we changed the password for our NTLWORLD account in April as a precaution due to some scam/phishing emails...so the email password was new and secure. So somehow my wife's NTLWORLD account was hacked after this time, presumably around 26th May when the redirect was added.
The result has been several thousands of £ stolen from her bank account as a result of items purchased from Amazon.
We always keep virus scanners etc up to date and avoid phishing emails etc....so my question is
how can this happen ? How can someone gain access to her email account and change the redirection rules on my wife's account.
Also a warning to other to check all the emails when they get back into their accounts.
Any VM security people on this forum, I would really like to speak to someone about this so please contact me.