Today I received an email from Virginmedia saying I successfully changed my password. In fact it was half a message as only half of the message was downloaded to my phone.
I did not request a p/w change so I go into panic mode. I try to log into MyVirginmedia but surprise surprise my p/w is incorrect. I try to reset my p/w but just going around in circles.
I ring Virgin media and I am on hold for 15 mins. Eventually I get through to a human and my p/w is reset. I ask how this could happen and the answer I was given is that somebody in my household has changed the p/w. No I tell the rep. VM do not keep logs of p/w attempts or when p/w's are changed I was told. Basically the rep just wanted to get rid of me with no explanation of how my p/w mysteriously changed. I was getting nowhere.
All the above happened today Sunday 19th July @ 12:35
When I logged back into my email on mobile the VM message disappeared. Then another VM message appeared in my inbox stating 'Thank you for agreeing your new contract' or something along those lines. I can't tell you exactly because that message also disappeared from my inbox.
VM what is going on? The thought of somebody hacking into my account and reading my emails and banking statements is not a nice feeling. The customer services rep just shrugged it off and stated that I have my account back.