@FoolFeast wrote:
The holder of the primary account receives emails from the same organisations without a problem.
The fact that another VM email account can receive emails from those organisations does suggest that it is something within your VM Webmail account that is blocking the emails.
You say you have checked your filter rules" and "there is nothing that should affect the emails that have been sent to me from those organisations". The key phrase there is "should affect"😉
Unfortunately, filter rules can sometimes have unexpected consequences especially if they have been set up to deal with certain types of spam and they sometimes catch genuine emails as well.
If you do have any filter rules, I would suggest disabling them all for the moment and seeing if new emails from the affected senders start coming through.
The other question to ask is whether the emails the primary account holder is receiving are the same type as the ones you are not getting?
Just to explain that. Many large organisations often have separate email services dealing with specific types of email.
So for example, they often employ third party systems to manage and send their regular newsletters to subscribers, or to send transactional emails, such as confirmation of purchases. If that system is not set up correctly VM may block those emails because they appear to come from a different organisation to the one in the email's "From " address.
However, emails sent by employees of the company, say in answer to a specific query, will come through the company's inhouse email service and will not fail VM's security checks.
Therefore, although the primary account holder is getting emails from these 3 organisations it may be because they are getting a different type of email from them which are unaffected by the blocking you are seeing.
To come back to what I said earlier though, my first suggestion would be to temporarily disable any filters and see if that solves it. If it does, you can re-enable the filters one at a time to identify which one or ones are causing the problem.
Hope that helps.
Coenoby
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