Virgin Media Community

[Elaine128]

Hi  I am trying to resurrect an old Facebook account.  In order to confirm my identity Facebook keep trying to send a code to my email address which is an old NTLworld address that I no longer use.  However the email containing the code never arrives - I've tried several times, changed passwords etc and a friend of mine has also tried to send an email to it with no success, however I do appear to be able to receive spam emails.  Any ideas?

[用心棒 · Accepted solution]

Sign into webmail and:

• make sure that  ☰ > Settings > ▸ Email > SPAM Settings > Reject All SPAM messages is not selected
  FYI: default is Move message to Spam folder
• select  ☰ > Settings > ▸ Email > Filter Rules to confirm there are no unexpected rules listed
  Should you find any unexpected rules make a note of their function or deactivate them, assess the risks from them and take appropriate actions to counter then follow the advice here My Virgin Media account has been hacked

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[Elaine128]

Thank you so much.  I don't know what worked but I have now received my code and am back in my account.  I puzzled over it for hours yesterday!  Thanks again.

[Zach_R]

Hi @Elaine128,

Thank you for your posts. I'm sorry to hear you had a bit of trouble with your email account, but it looks like @用心棒 was able to assist you in getting this sorted out.

Please do let us know if there's anything more we can do to help you.

Thanks,