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Elaine128
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Some Emails not arriving

Hi  I am trying to resurrect an old Facebook account.  In order to confirm my identity Facebook keep trying to send a code to my email address which is an old NTLworld address that I no longer use.  However the email containing the code never arrives - I've tried several times, changed passwords etc and a friend of mine has also tried to send an email to it with no success, however I do appear to be able to receive spam emails.  Any ideas?

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用心棒
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Re: Some Emails not arriving

Sign into webmail and:

  • make sure that  ☰ > Settings > ▸ Email > SPAM Settings > Reject All SPAM messages is not selected
    FYI: default is Move message to Spam folder
  • select  ☰ > Settings > ▸ Email > Filter Rules to confirm there are no unexpected rules listed
    Should you find any unexpected rules make a note of their function or deactivate them, assess the risks from them and take appropriate actions to counter then follow the advice here My Virgin Media account has been hacked

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Elaine128
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Re: Some Emails not arriving

Thank you so much.  I don't know what worked but I have now received my code and am back in my account.  I puzzled over it for hours yesterday!  Thanks again.

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Zach_R
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Re: Some Emails not arriving

Hi @Elaine128,

Thank you for your posts. I'm sorry to hear you had a bit of trouble with your email account, but it looks like @用心棒 was able to assist you in getting this sorted out.

Please do let us know if there's anything more we can do to help you.


Thanks,
 



Zach - Forum Team


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